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This article was last updated July 15, 2026
Important Update: In January 2025, President Trump issued an order pausing the U.S. Refugee Admissions Program (USRAP). Shortly after the president issued this order, government agencies stopped accepting new refugee applications and paused all cases that were already open.
At this time, you can still email the Resettlement Support Center (RSC) that is responsible for your case as instructed below, but you probably will not receive any response. You may receive an auto-reply stating that the RSC is not able to respond directly to your inquiry because of the USRAP pause.
IRAP has filed a lawsuit against the US government that says that it is illegal to pause or stop the US Refugee Admissions Program (USRAP). This case is still in progress. More information about the current resettlement pause and IRAP’s lawsuit is here.
If you have a U.S. refugee resettlement application, check your case status by contacting the Resettlement Support Center (RSC) office of your country:
RSC Africa/Church World Service (CWS)
RSC Africa is the RSC for countries in Sub-Saharan Africa.
Contact Information:
Email: case@CWSAfrica.org
Email (South Africa): southafrica@CWSAfrica.org
RSC Middle East North Africa (MENA)/International Organization for Migration (IOM)
RSC MENA is the RSC for: Morocco, Algeria, Tunisia, Libya, Egypt, Jordan, Syria, Iraq, Saudi Arabia, UAE, Kuwait, Bahrain, Qatar, Oman, Yemen, and India.
Contact Information:
You can find contact information and information about how to check your case status here.
RSC MENA Hotline: +962 06 5206130
RSC MENA Email: ic@iom.int
RSC Turkey and Middle East (TuMe)/ International Catholic Migration Commission (ICMC)
RSC TuMe is the RSC for Turkey and Lebanon.
Contact Information:
Email: info.rsc@icmc.net
Turkey: +90 212 219 2055 (Phone hours: 13:00 - 14:00 Monday through Friday)
Lebanon: +(961) 1 612245 / +(961) 1 612246 (Phone hours: 13:00 - 14:00 Monday through Friday)
RSC Austria/HIAS
RSC Austria is the RSC for Austria, Iran, and Israel.
Contact Information:
Email: caseinquiries@hias-vienna.at
concerns@hias-vienna.at
Austria: +43 720 343 795
RSC East Asia/International Rescue Committee (IRC)
RSC East Asia is the RSC for countries in Asia and the Pacific.
Contact Information:
RSC-Inquiries@rescue.org
Email (Malaysia): KL.Inquiries@rescue.org
Thailand: +66 (0)2 253 6519-27
Malaysia: +60 3 2141 5846
RSC South Asia
RSC Eurasia/IOM
RSC Eurasia is the RSC for Europe (except Austria) and Central Asia
Contact Information:
Email: ICC@iom.int
Email (Moscow): moscowusrap@iom.int
Email (Kiev): iomkievcomm@iom.int
Russia: +7 495 797 87 22
Russia: +7 499 253 35 22
Ukraine: +380 44 568 50 20
RSC Latin America/IOM
RSC Latin America is the RSC for countries in Latin America.
Contact Information:
Email: RSCCAInfo@iom.int
icla@iom.int
Ecuador: +593 (02) 3934400
Guatemala: +502 24147408
Honduras: +504 22377460
Cuba, El Salvador, and all other Latin American and Caribbean countries not listed: +503 25210500
Asking for help
You or your relative may want to ask an immigration attorney for help with this process. Here are a few resources:
Help from IRAP
- Information about asking for help from IRAP is here.
- If you are in Jordan, you can ask for IRAP Jordan’s help using this form. If the form is closed, you can check back at a later date.
Help from other organizations
- A list of free immigration legal service providers in the United States is available here. These attorneys are not affiliated with IRAP.
- A list of private immigration attorneys in the United States is available here. Please note that private immigration attorneys may charge a fee for their services. These attorneys are not affiliated with IRAP.
The International Refugee Assistance Project (IRAP) provides free legal help to some refugees and displaced people.
- IRAP helps some people find services and prepare refugee and visa applications.
- IRAP is not part of any government, IOM, or UNHCR.
- IRAP cannot grant refugee status or visas or speed up cases.
- IRAP cannot provide financial help, find or pay for housing, or find jobs.
- All of IRAP’s help is free. No one affiliated with IRAP has the right to ask you for money or any other service.
IRAP decides to help people based on their need and eligibility for immigration status. IRAP does not decide to help people based on any other social, political, or religious criteria.
This website provides general information about legal processes available to some refugees. It is not meant as legal advice for individual applications.
Requirements may change. Always check for current requirements from the government or agency deciding your request.
If you are in a refugee emergency, we recommend that you contact the UNHCR office in the country where you live.
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