This article was last updated May 20, 2025

Important Update: In January 2025, President Trump issued an order pausing the U.S. Refugee Admissions Program (USRAP). Shortly after the president issued this order, government agencies stopped accepting new refugee applications and paused all cases that were already open.

At this time, you can still email the Resettlement Support Center (RSC) that is responsible for your case as instructed below, but you probably will not receive any response.

IRAP has filed a lawsuit against the US government that says that it is illegal to pause or stop the US Refugee Admissions Program (USRAP). This case is still in progress. More information about the current resettlement pause and IRAP’s lawsuit is here.

If you have a U.S. refugee resettlement application, check your case status by contacting the Resettlement Support Center (RSC) office of your country using the contact information below:

RSC Africa/Church World Service (CWS)

RSC Africa is the RSC for countries in Sub-Saharan Africa, with the exception of Sudan.

https://mycase.rscafrica.org/ 

case@CWSAfrica.org

RSC Middle East North Africa (MENA)/International Organization for Migration (IOM)

RSC MENA is the RSC for: Morocco, Algeria, Tunisia, Libya, Egypt, Jordan, Syria, Iraq, Saudi Arabia, UAE, Kuwait, Bahrain, Qatar, Oman, Yemen, Sudan, and India.

You can find contact information and information about how to check your case status on this website.  

RSC MENA Hotline: +962 06 5206130 

RSC MENA Email: ic@iom.int

RSC Turkey and Middle East (TuMe)/ International Catholic Migration Commission (ICMC)

RSC TuMe is the RSC for Turkey and Lebanon.

https://rsc.icmc.net/login

info.rsc@icmc.net

Turkey: +90 212 219 2055 (Phone hours: 13:00 - 14:00 Monday through Friday)

Lebanon: +961 1 612 245 / +961 1 612 246 (Phone hours: 13:00 - 14:00 Monday through Friday)

RSC Austria/HIAS

RSC Austria is the RSC for Austria and Israel.

https://www.hias-vienna.at/

caseinquiries@hias-vienna.at

Austria: +43 720 343 795

RSC East Asia/International Rescue Committee (IRC)

RSC East Asia is the RSC for countries in Asia and the Pacific.

https://casi.rescue.org/accounts/login/?next=/

RSC-Inquiries@rescue.org

Malaysia: KL.Inquiries@rescue.org 

Malaysia: +60 3 2141 5846 

Thailand: +66 (0) 2 253 6519  / +66 (0) 2 253 6527

RSC South Asia

Current coverage and contact information for RSC South Asia is being confirmed.

RSC Eurasia/IOM

RSC Eurasia is the RSC for Europe (except Austria) and Central Asia.

ICC@iom.int 

Moscow: moscowusrap@iom.int 

Kiev: iomkievcomm@iom.int 

Russia: +7 495 797 87 22 

Russia: +7 499 253 35 22 

Ukraine: +380 44 568 50 20 

RSC Latin America/IOM

RSC Latin America is the RSC for countries in Latin America.

RSCCAInfo@iom.int

icla@iom.int

Ecuador: +593 (02) 3934400 

Guatemala: +502 24147408

Honduras: +504 22377460

Cuba, El Salvador, and all other Latin American and Caribbean countries not listed: +503 25210500

Asking for help

You or your relative may want to ask an immigration attorney for help with this process. Here are a few resources:

• Information about asking for help from IRAP is here.
• If you are in Jordan, you can ask for IRAP Jordan’s help using this form. If the form is closed, you can check back at a later date.
• A list of free immigration legal service providers in the United States is available here. These attorneys are not affiliated with IRAP.
• A list of private immigration attorneys in the United States is available here. Please note that private immigration attorneys may charge a fee for their services. These attorneys are not affiliated with IRAP.